Refunds and Returns

Bottles that arrive broken, unsealed, or visibly compromised. Pumps that will not prime. Orders that arrive with the wrong compound or the wrong strength. Fill volumes that do not match the label.

Report any of these within 72 hours of delivery with photographs. We replace or refund at your choice, and we do not ask you to ship anything back.

Opened, primed, or otherwise handled material, for the same reason no supplier can: once it leaves our chain of custody we cannot certify what happened to it.

Orders cancelled after dispatch. If you catch it before dispatch, email us and we will stop the parcel and refund in full.

If your own analysis disagrees with the figures we list for your batch, send us the data. Where an independent assay confirms the batch is out of spec, we refund the order in full, pull the batch from sale, and re-test the remaining stock at our cost.

Email support@vectorresearch.io with your order reference, the batch number from the bottle, and photographs where relevant. Claims are answered within one business day.